Privacy Policy

Updated Date: Jul 24, 2025, 12:00 AM

Legal Entity: Rekin Empire SRL (“Nexa Grow AI”, “we”, “us”, “our”)

Website: https://www.nexagrow.co

Email: matheus@nexagrow.co

Address: Bulevardul Regina Elisabeta 7-9, Etaj 2, Camera 34, Sector 3, Bucharest, Romania, 030018.

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, or receive SMS/voice communications from us. By interacting with Nexa Grow AI, you agree to the practices described here.

2. Information We Collect

Information you provide directly

Name, email, phone number, company name, job title, address.
Data submitted via forms, surveys, booking pages, chat widgets.
SMS replies, call recordings/transcripts, and other communications.

Information collected automatically

IP address, device/browser data, cookies, analytics events.
Message delivery, open, and click data (timestamps/metadata).

Information from third parties

CRMs or platforms you connect (e.g., GoHighLevel).
Lead sources and partners you authorize to share data.

3. How We Use Information

Qualify leads, schedule/confirm appointments, send reminders.
Provide customer support and service updates.
Prevent fraud, maintain security, comply with laws.
Analyze performance and optimize our marketing/sales processes.

4. SMS, MMS & Voice Communications (A2P/TCPA Compliance)

By submitting your phone number and checking the consent box (or verbally consenting on a recorded call), you agree to receive texts and/or calls related to your inquiry, appointments, and service updates.

Message frequency: Typically 1–4 messages per lead cycle, plus reminders/reschedules when needed.
Message & data rates may apply.
Opt‑out: Reply STOP to any message to unsubscribe.
Help: Reply HELP for help or email matheus@nexagrow.co.
Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.

We log consent (time, source, language) and opt‑outs to satisfy A2P 10DLC/TCPA requirements.

5. Legal Bases (GDPR if applicable)

If you reside in the EU/EEA, we process data under:

Consent (Art. 6(1)(a)) for messaging/marketing you opt into.
Contract (Art. 6(1)(b)) to deliver requested services.
Legitimate Interest (Art. 6(1)(f)) to improve services and prevent abuse.

6. Sharing Your Information

We may share personal data with:

Service providers (CRM, SMS/voice carriers, hosting, analytics, payment processors) bound by confidentiality.
Business transfers (merger, acquisition, asset sale).
Legal compliance (court orders, government requests).
We do not sell personal data.

7. Data Retention

We retain data only as long as needed for the purposes above or as required by law. When feasible, we anonymize or pseudonymize call/SMS content used to improve AI performance.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your data.
Object to or restrict processing.
Data portability.
Withdraw consent at any time (text STOP or email us).

To exercise rights, email privacy@[yourdomain].com. We may verify identity before acting.

9. Cookies & Tracking

We use cookies and similar technologies for analytics, personalization, and ad attribution. Manage cookies via browser settings or any cookie banner we display.

10. Security

We use administrative, technical, and physical safeguards to protect personal data. No system is 100% secure—report concerns to matheus@nexagrow.co.

11. Children’s Privacy

We don’t knowingly collect data from children under 13 (or 16 in the EU). If you believe we have, contact us to delete it.

12. International Transfers

If you’re outside the U.S., your data may be processed in the U.S. or other countries. We use lawful transfer mechanisms (e.g., Standard Contractual Clauses) where required.

13. Changes to This Policy

We may update this Policy. The Effective Date shows the latest version. Significant changes will be posted here and, if appropriate, notified via email/SMS.

14. Contact

Questions? Email matheus@nexagrow.co or mail Rekin Empire SRL, Bulevardul Regina Elisabeta 7-9, Etaj 2, Camera 34, Sector 3, Bucharest, Romania, 030018.